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Business Skills Training
Agenda Setting and Minute Taking
Assertiveness Skills
Business Letter Writing
Communication Skills
Conflict Management
Customer Care and Telephone Techniques
Influencing and Negotiation Skills
Leadership, Motivation and Delegation
Managing Upwards
Motivation and Delegation
Presentation Techniques
Team Building
Train the Trainer
Introduction to Successful Selling
 


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Team Building
Gain a deeper understanding of the people in your team and in turn know who to get the best out of them as they work together towards achievement.

Who should attend?
Anyone that has to manage and motivate a team to ensure successful collaborative working towards common goals.

Course overview
• Identify your role and responsibility within your team
• Identify that effective team members have complementary roles as well as a balanced mix of expertise andknowledge
• Build trust in your team members and allow them to get on with their respective tasks
• Acquire new techniques of an effective team member and look at any adjustments that may be necessary
• Motivate team members to work towards a common goal and gain a commitment to achieving these goals
• Resolve conflicts within the team by discussing problem solving and decision making techniques
• Develop an action plan to enable learning to be transferred to the workplace
• Improve vital team communication skills by using analytical techniques

Pre-requisites
The need to build trust in your team members to motivate them and gain their commitment.
Duration
1 Full day
Price
Onsite: £750 + VAT per day
Offsite: £895 + VAT per day

Options
Tailored workshops