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Business Skills Training
Agenda Setting and Minute Taking
Assertiveness Skills
Business Letter Writing
Communication Skills
Conflict Management
Customer Care and Telephone Techniques
Influencing and Negotiation Skills
Leadership, Motivation and Delegation
Managing Upwards
Motivation and Delegation
Presentation Techniques
Team Building
Train the Trainer
Introduction to Successful Selling
 


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Train the Trainer
Learn about the fundamental elements of becoming a first-class trainer.

Who should attend?
Anyone that needs to deliver training courses, primarily of an IT nature and would like to gain a
better understanding of questioning techniques and your learners as well as planning your courses including some practical down-to-earth advice on training delivery.

Course overview
• What makes a good Trainer?
• Communication and learning essentials
• Creating rapport
• How do people learn?
• Creating independent learners
• Questioning techniques
• Reading the learners
• Dealing with fears and concerns
• Handling different abilities and personalities
• You as a trainer
• Training delivery – the practicalities before, during and after

Pre-requisites
There are no pre-requisites for this course. However, you may already be delivering courses and would like to improve your sessions or you arenew to training and would like to get a jump start.
Duration
1 Full day
Price
Onsite: £750 + VAT per day
Offsite: £895 + VAT per day

Options
Tailored workshops.