Learn not to shy away from conflict situations and find it rewarding and exciting to find a resolution when faced with difficult and stressful situations.
Who should attend?
Anyone that needs to develop their confidencewhen dealing with difficult situations that are out of your comfort zone and learn strategies to defuse and deal with them calmly and professionally. Enabling you to relish the challengeof placating conflict.
Course overview
• How assertive are you? How does it affect your attitude at Work?
• Assess workplace situations more accurately byidentifying aggressive or negative body language
• Identify what type of listening skills and questioning techniques you use to defuse conflict
• Develop a tactical arsenal for dealing with customer and colleague conflict
• Recognise the value of being proactive in service delivery and conflict prevention
• Heightened awareness of affects of stressful events on others
• The rewards of resolving conflict
Pre-requisites
The requirement to develop your skills and strategies when dealing with conflict in the workplace.
Duration
1 Full day
Price
Onsite: £850 + VAT per day
Offsite: £995 + VAT per day
Options
Tailored workshops Please ask for full detail.
